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    Guest Services

    Questions? We’re here to help! Our Guest Experience Representatives are at your service during mall hours.

    Call us at 416-296-3340.

    24/7 Security

    Your safety is of utmost importance to us. Our Security Team patrols and monitors STC and its parking facilities 24 hours a day, 365 days a year.

    Scarborough Town Centre Security is onsite 24/7 and utilizes extensive CCTV footage of the property to ensure STC is a safe and secure shopping environment. In addition, Security also provides the following services:

    • First aid & AED
    • Safe Walk Program
    • Security Patrolled Parking Lots
    • Vehicle Assistance
    • Emergency Preparedness

    For urgent matters, please call 416-296-4777

    Lost and Found

    If you have misplaced an item, contact Security at 416-296-4777 or visit the Security Office located at Entrance #6.  Click here for a map.

    Family Services

    • Family Washroom – STC offers three family washrooms equipped with change tables. View on map.
    • Nursing Room – For your convenience, the centre has four nursing rooms. View on map.
    • Expectant Mother & Small Children Parking – STC has designated parking stalls for expectant mothers and visitors with small children near each entrance.

    Stroller Rentals

    At this time, stroller rentals are not offered at the shopping centre.

    Phone Charging

    Two stations are located throughout the centre. View them on our interactive map here.

    Auto Aid Services

    Our Security Team can provide helpful auto services including battery boosts. Personal escorts to your vehicle are also available. For more details, call Security at 416-296-4777.

    Electric Vehicle Chargers

    Electric vehicle charging stations are available at Entrance #3. The charging fee is $2 per hour, to a maximum of $5.


    Available to rent at the Guest Experience Desk near Entrance #4.

    View on map.

    Wifi in Mall

    STC offers complimentary Wi-Fi to guests visiting the shopping centre. Please connect to the network ‘STC_Free_Wifi’.

    To gain access to the network, users will be kindly asked to provide their email address and postal code, as well as acknowledge the Terms and Conditions and Privacy Statement. Alternatively, users can also be granted access to the network by signing-in in with your Facebook account.

    Pet Policy

    Service animals that are trained to perform essential tasks for their companions are always welcome.

    For the safety and comfort of all, pets do not meet the criteria for service animals and are not permitted inside the shopping centre.

    Please do not leave your pets in your vehicles.

    SPC Cards

    Student Price Cards can be purchased from our Guest Experience Kiosk located by Entrance #4. For more information and terms and conditions, please visit SPCcard.ca.