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  • Type of Work:   2-5 years experience required

    The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment. Sample of tasks required of role: SALES:  Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values  Endorses, models and develops team to deliver Coach’s Selling and Service expectations  Enforces sales strategies, initiatives and growth across all categories  Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results  Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers  Productivity Management: holds sales team accountable for personal sales  Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives  Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results  Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style  Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)  Sensitive to customer and team needs and tailors approach by reading cues  Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate  Develops both self and individual product knowledge skills and remains aware of current collections  Understands the positive sales impact staffing has on the business and recruits accordingly  Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth  Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development  Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) OPERATIONS:  Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively  Demonstrates strong business acumen  Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor  Maintains interior and exterior upkeep of the building with partnership from the corporate office  Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary  Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures  Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals  Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions  Ensures all daily tasks are completed without negatively impacting service of Coach standards Competencies required:  Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.  Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.  Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.  Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.  Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.  Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.  Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.  Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.  Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.  Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Additional Requirements:  Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.  Education: High school diploma or equivalent; college degree preferred.  Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.  Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.co

    Application Medium:

  • Type of Work:   2-5 years experience required

    Answering phones, booking appointments, retail sales, handling customer inquiries, etc

    Application Medium:

  • Type of Work:   2-5 years experience required

    Aiding stylist with shampooing clients, applying colour, maintaining cleanliness of salon, etc

    Application Medium:

  • Type of Work:   0-2 years experience required

    Hiring Assistant Managers and Store Managers

    Application Medium:

  • Type of Work:   No experience required

    Passion for fashion? Aldo is currently looking for dynamic individuals, who thrive in a fast pace, fun and a competitive environment. Minimum 1 year of customer service experience required.

    Application Medium:

  • Type of Work:   0-2 years experience required

    Bitter Sweet – Fine sterling silver We are seeking enthusiastic, ambitious and dynamic people. • Min 1 year of keyholding experience is a must. • Great leadership skill required. • Consistently provide exceptional client service, and achieve individual quantifiable sales goal. • Builds relationships by keeping in touch and following up. • Possess great communication skills. • Positive attitude and energy and be a multi-task worker and proactive • Detail oriented and available to work a flexible schedule including nights and weekends. We offer personal and career advancement in a growing company.

    Application Medium:

    Apply via Email
  • Type of Work:   0-2 years experience required

    WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’. WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees. To be successful, you’ll need to possess: 1 + years related experience in a retail apparel environment, luxury retail experience is a plus; Proven ability to successfully lead a sales team; viewed as a leader among peers; Proven experience with POS management, daily banking procedures, and submitting timely reports; Strong organization, and problem solving skills; Passion for upholding an exceptional customer experience; Collaborate with others, yet be self-motivated; Available for varied weekly shifts, including weekends, closing and holidays. THE IMPACT YOU'LL HAVE This is an opportunity to shape our company’s future by: Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge; Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities; Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store; Assist store management in conducting new associate onboarding and trainings; Coaches associates on customer service fundamentals and provides positive feedback; Assists in resolving customer service matters; Oversees and delegates tasks to team to best maximize efficiency of store operations; Communicates individual and/or team performance feedback to store management; Ensure team receives scheduled breaks and/or meal periods; Creates an open outward communication on the sales floor; Ensure adherence to all company policies, procedures and guidelines; Perform opening and closing procedures, and any inventory duties as directed. SOUND LIKE YOU? APPLY NOW! We’d like to thank everyone who applies, but we can only contact applicants who are most qualified. Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

    Application Medium:

    Apply via Email
  • Type of Work:   2-5 years experience required

    DESCRIPTION
    Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing and leadership duties.

    While fostering an environment that delivers upon the company’s culture and service ethos, this role balances an operational mindset with a people-centric approach to leading the retail business.

    Through day to day functions, the Team Lead contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values: Wellness, Growth, Celebration, Greatness and Belonging.

     
    RESPONSIBILITIES
    Contribute to an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience
    Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth
    Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
    Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
    Take a proactive and innovative approach to growing the business through community outreach
    Inspire and uplift your team through coaching, collaboration and by embodying our core values
    Choose culture first in everything you do, with a commitment to personal growth and self-awareness
    Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion
     

    APPLICANT REQUIREMENTS
    Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
    Retail experiences - An expert in delivering experiences to Community Members
    Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
    Proven growth story - You've taken initiative for personal and professional growth and understand the importance of growth to your success and Saje's sucess
    Hustle and positive attitude - Thrives in a challenge; is solutions-focused; will see the bright side of situation despite adversity; never gives up
    Wellness persona - You're passionate about wellness and incorporates wellness into your everyday routine
     
    KEY RELATIONSHIPS
    Reporting to the Store Manager

    Application Medium:

    Apply Online