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Welcome to the coffee and espresso lovers destination. Nespresso products allow you to bring the exceptional taste of celebrated espresso blends from around the world to your local kitchen counter. Shop the latest in Nespresso machines, coffee and espresso blends, accessories and other essential supplies at the Nespresso Boutique.

Collapsible Content

Job Listings

  • Contact:   Romye Henderson
    +(514) 905-5554
    mailto:romye.henderson@nespresso.com

    Hours Per Week:   40

    We are looking for an Assistant Boutique Manager based at our Scarborough location reporting into the Boutique Manager. As an Assistant Boutique Manager you will be working on sales and customer service, leadership, team management, operations, and training and coaching.

    A little bit about us 
    Nestlé Nespresso S.A. is the market leader in premium portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. 
     
    Your Key Activities and Job Responsibilities will include the following: 
    • Ensure the Boutique is clean (well-ordered, correct equipment, properly presented);
    • Ensure that the organization runs smoothly regarding customer expectations (reception, waiting time, and tastings);
    • Monitor the Service Excellence and provide the right guidance and improvement advice;
    • Welcome, advise and guide clientele and identify their needs;
    • Advise both prospects and Club members on Nespresso products and services;
    • Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
    • Maintain a proactive approach towards the customers;
    • Respond appropriately to customer complaints;
    • Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. tasting area, stock control, reception of deliveries, etc…);
    • Organize maintenance of the Boutique and manage the related files;
    • Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance);
    • Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
    • Manage the stock (machines, capsules and accessories) as well as the necessary POS material;
    • Anticipate the requirements for each area of activity and ensure continuous adequate stocks, place orders, check the deliveries;
    • Monitor the optimal delivery plan (frequency / cost / product availability);
    • Implement the application of operational procedures and follow the Quality & SHE systems, including the compliance to all Nestle Nespresso, CARE guidelines & standards and to local regulatory requirements;
    • Motivate team to help implementation of quality standards;
    • Ensure safe working conditions.

    What will make you successful?
    In a successful candidate, we are looking for:
    • 3-4 years of in direct customer sales on top of the line products & services;
    • Minimum 2 years of experience in a similar role;
    • Knowledge of coffee and products is an asset;
    • Ability to deliver customer service that meets or exceeds the customer expectations;
    • Experience with the implementation of systems and policies with regards to retail;
    • Strong organizational and interpersonal skills;
    • Team-building skills;
    • The ability to work a flexible schedule including weekends and some evenings;
    • Knowledge of coffee from the source to in the cup. 

    We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting Retail career you’ve always wanted. 

    This is a full time opportunity. We will be considering applicants as they apply, so please don’t delay in submitting your application.
     
    Nestlé is an equal opportunity employer committed to diversity and inclusion.  

    Application Medium:

    • Apply via the web
    Apply Online
  • Contact:   Jennifer Hoyer
    416-702-4398
    jennifer.hoyer@randstadsourceright.ca

    Hours Per Week:   30

    Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Full-Time Team Leaders in a brand new boutique at Scarborough Town Centre! You will act as an ambassador of the Nespresso brand in the boutique and be the main and privileged contact point with the customer with whom he/she is in direct contact. The Boutique Team Leader is responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems. This position involves retail mall hours and training will be provided. Training will begin in mid-August.

    ADVANTAGES
    • Competitive wage
    • Quarterly Bonus
    • Machine and Club credit
    • Access to lowered group benefit rates: Randstad Advantage

    RESPONSIBILITIES

    Boutique Specialist Training:
    • Provide guidance on following the Mystery Shopper scripts
    • Nessoft Training to new employees
    • Machine Training for new employees
    • Coffee training
    • Return management procedures
    • Cash handling procedures
    • Tax exempt procedures
    • Nespresso policies procedures (related to Nespresso products)
    • B2B main points to communicate to Guests
    • Set training agenda for on-boarding new employees

    People Management:
    • Develop a schedule for the staff to assist in Boutique daily tasks responsibilities
    • Communicates a clear understanding of the Company’s values
    • Assist Manager in setting work schedules
    • Role play (Mystery Shopper scenarios)
    • Provide employee recognition for team success
    Stock Management / Nessoft Management:
    • Ensure boutique is in stock with all supplies
    • Submit stock transfers
    • Process returns
    • Submit and process stock transfers
    • Understanding of Boutique Budget for Decoration and Tasting products
    • Report stock deficiencies to manager

    QUALIFICATIONS
    • 2 years of training in customer relations & Sales
    • Expertise in oral communication for each type of customer
    • Experience in team management
    • Good knowledge of Microsoft Office, IT phone system and of statistics
    • Management by priority
    • Good analytical skills
    • Attention to detail
    • Ability to answer to “difficult” customers
    Preferred Qualification:
    • Strong interest in our product and in coffee in particular

    Application Medium:

    Apply via Email
  • Contact:   Jennifer Hoyer
    416-702-4398
    jennifer.hoyer@randstadsourceright.ca

    Hours Per Week:   30

    Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Part-Time and Full-Time Coffee Specialists for a brand new boutique at Scarborough Town Centre! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Training will begin in mid-August.

    ADVANTAGES
    • Competitive wage
    • Quarterly bonus program
    • Machine and monthly club credit
    • Access to reduced rate for benefits program: Randstad Advantage

    RESPONSIBILITIES
    • Achieve personal and common sales and service level targets;
    • Welcome the Boutique clientele and identify their needs;
    • Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);
    • Work in shifts and fulfill ones role and expectations. Support special events;
    • Contribute to the management of inventories, stocks and cash;
    • Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
    • Advise both prospects and Club members on Nespresso products and Services;
    • Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
    • Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
    • Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);
    • Actively manage the database on a daily basis and permanently update customer records;
    • Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;
    • Check payments in accordance with the defined procedure;
    • Cash checks (if used in the country), enter payments made by credit cards;
    • Check the correspondence of sums received with the orders and send all to the accounting department.

    QUALIFICATIONS
    • 1 year of prior hotel, catering, sales or retail experience is required
    • Flexibility to work Friday evening, Saturdays, Sundays
    • Excellent presentation, communication &interpersonal skills; exceptional customer service skills
    • Hands on and pragmatic
    • Punctuality and discipline
    • Strong Team player
    • Proactive and responsive to anticipate and fulfill customer needs

    Preferred Qualification:
    • Knowledge of coffee would be a great asset

    Application Medium:

    • Apply via the web
    Apply via Email
  • Contact:   Jennifer Hoyer
    4167024398
    jennifer.hoyer@randstadsourceright.ca

    Hours Per Week:   20

    Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently looking for Part-Time and Full-Time Stock Specialists for a brand new boutique in Scarborough Town Centre! You will act as an ambassador of the Nespresso brand in the boutique and be the main and privileged contact point with the customer with whom he/she is in direct contact. This position involves retail mall hours and training will be provided. Training will begin in mid-August.

    ADVANTAGES
    • Competitive Salary
    • Quarterly Bonus Program
    • Access to reduced group benefit rates: Randstad Advantage
    • Machine and monthly club credit

    RESPONSIBILITIES
    • Receive merchandise;
    • Verify accuracy of incoming shipments;
    • Ensure stock rotation following FIFO concept;
    • Give good customer service.

    QUALIFICATIONS
    • Experience in a similar role;
    • Being comfortable in a fast-pace and team oriented environment;
    • Being versatile, autonomous, available, open to change and flexible;
    • Health and Safety oriented.
    Preferred Qualification:
    • Strong interest in our product and in coffee in particular

    Application Medium:

    Apply via Email

Welcome to the coffee and espresso lovers destination. Nespresso products allow you to bring the exceptional taste of celebrated espresso blends from around the world to your local kitchen counter. Shop the latest in Nespresso machines, coffee and espresso blends, accessories and other essential supplies at the Nespresso Boutique.

Collapsible Content

Job Listings

  • Contact:   Romye Henderson
    +(514) 905-5554
    mailto:romye.henderson@nespresso.com

    Hours Per Week:   40

    We are looking for an Assistant Boutique Manager based at our Scarborough location reporting into the Boutique Manager. As an Assistant Boutique Manager you will be working on sales and customer service, leadership, team management, operations, and training and coaching.

    A little bit about us 
    Nestlé Nespresso S.A. is the market leader in premium portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. 
     
    Your Key Activities and Job Responsibilities will include the following: 
    • Ensure the Boutique is clean (well-ordered, correct equipment, properly presented);
    • Ensure that the organization runs smoothly regarding customer expectations (reception, waiting time, and tastings);
    • Monitor the Service Excellence and provide the right guidance and improvement advice;
    • Welcome, advise and guide clientele and identify their needs;
    • Advise both prospects and Club members on Nespresso products and services;
    • Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
    • Maintain a proactive approach towards the customers;
    • Respond appropriately to customer complaints;
    • Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. tasting area, stock control, reception of deliveries, etc…);
    • Organize maintenance of the Boutique and manage the related files;
    • Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance);
    • Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
    • Manage the stock (machines, capsules and accessories) as well as the necessary POS material;
    • Anticipate the requirements for each area of activity and ensure continuous adequate stocks, place orders, check the deliveries;
    • Monitor the optimal delivery plan (frequency / cost / product availability);
    • Implement the application of operational procedures and follow the Quality & SHE systems, including the compliance to all Nestle Nespresso, CARE guidelines & standards and to local regulatory requirements;
    • Motivate team to help implementation of quality standards;
    • Ensure safe working conditions.

    What will make you successful?
    In a successful candidate, we are looking for:
    • 3-4 years of in direct customer sales on top of the line products & services;
    • Minimum 2 years of experience in a similar role;
    • Knowledge of coffee and products is an asset;
    • Ability to deliver customer service that meets or exceeds the customer expectations;
    • Experience with the implementation of systems and policies with regards to retail;
    • Strong organizational and interpersonal skills;
    • Team-building skills;
    • The ability to work a flexible schedule including weekends and some evenings;
    • Knowledge of coffee from the source to in the cup. 

    We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting Retail career you’ve always wanted. 

    This is a full time opportunity. We will be considering applicants as they apply, so please don’t delay in submitting your application.
     
    Nestlé is an equal opportunity employer committed to diversity and inclusion.  

    Application Medium:

    • Apply via the web
    Apply Online
  • Contact:   Jennifer Hoyer
    416-702-4398
    jennifer.hoyer@randstadsourceright.ca

    Hours Per Week:   30

    Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Full-Time Team Leaders in a brand new boutique at Scarborough Town Centre! You will act as an ambassador of the Nespresso brand in the boutique and be the main and privileged contact point with the customer with whom he/she is in direct contact. The Boutique Team Leader is responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems. This position involves retail mall hours and training will be provided. Training will begin in mid-August.

    ADVANTAGES
    • Competitive wage
    • Quarterly Bonus
    • Machine and Club credit
    • Access to lowered group benefit rates: Randstad Advantage

    RESPONSIBILITIES

    Boutique Specialist Training:
    • Provide guidance on following the Mystery Shopper scripts
    • Nessoft Training to new employees
    • Machine Training for new employees
    • Coffee training
    • Return management procedures
    • Cash handling procedures
    • Tax exempt procedures
    • Nespresso policies procedures (related to Nespresso products)
    • B2B main points to communicate to Guests
    • Set training agenda for on-boarding new employees

    People Management:
    • Develop a schedule for the staff to assist in Boutique daily tasks responsibilities
    • Communicates a clear understanding of the Company’s values
    • Assist Manager in setting work schedules
    • Role play (Mystery Shopper scenarios)
    • Provide employee recognition for team success
    Stock Management / Nessoft Management:
    • Ensure boutique is in stock with all supplies
    • Submit stock transfers
    • Process returns
    • Submit and process stock transfers
    • Understanding of Boutique Budget for Decoration and Tasting products
    • Report stock deficiencies to manager

    QUALIFICATIONS
    • 2 years of training in customer relations & Sales
    • Expertise in oral communication for each type of customer
    • Experience in team management
    • Good knowledge of Microsoft Office, IT phone system and of statistics
    • Management by priority
    • Good analytical skills
    • Attention to detail
    • Ability to answer to “difficult” customers
    Preferred Qualification:
    • Strong interest in our product and in coffee in particular

    Application Medium:

    Apply via Email
  • Contact:   Jennifer Hoyer
    416-702-4398
    jennifer.hoyer@randstadsourceright.ca

    Hours Per Week:   30

    Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Part-Time and Full-Time Coffee Specialists for a brand new boutique at Scarborough Town Centre! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Training will begin in mid-August.

    ADVANTAGES
    • Competitive wage
    • Quarterly bonus program
    • Machine and monthly club credit
    • Access to reduced rate for benefits program: Randstad Advantage

    RESPONSIBILITIES
    • Achieve personal and common sales and service level targets;
    • Welcome the Boutique clientele and identify their needs;
    • Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);
    • Work in shifts and fulfill ones role and expectations. Support special events;
    • Contribute to the management of inventories, stocks and cash;
    • Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
    • Advise both prospects and Club members on Nespresso products and Services;
    • Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
    • Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
    • Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);
    • Actively manage the database on a daily basis and permanently update customer records;
    • Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;
    • Check payments in accordance with the defined procedure;
    • Cash checks (if used in the country), enter payments made by credit cards;
    • Check the correspondence of sums received with the orders and send all to the accounting department.

    QUALIFICATIONS
    • 1 year of prior hotel, catering, sales or retail experience is required
    • Flexibility to work Friday evening, Saturdays, Sundays
    • Excellent presentation, communication &interpersonal skills; exceptional customer service skills
    • Hands on and pragmatic
    • Punctuality and discipline
    • Strong Team player
    • Proactive and responsive to anticipate and fulfill customer needs

    Preferred Qualification:
    • Knowledge of coffee would be a great asset

    Application Medium:

    • Apply via the web
    Apply via Email
  • Contact:   Jennifer Hoyer
    4167024398
    jennifer.hoyer@randstadsourceright.ca

    Hours Per Week:   20

    Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently looking for Part-Time and Full-Time Stock Specialists for a brand new boutique in Scarborough Town Centre! You will act as an ambassador of the Nespresso brand in the boutique and be the main and privileged contact point with the customer with whom he/she is in direct contact. This position involves retail mall hours and training will be provided. Training will begin in mid-August.

    ADVANTAGES
    • Competitive Salary
    • Quarterly Bonus Program
    • Access to reduced group benefit rates: Randstad Advantage
    • Machine and monthly club credit

    RESPONSIBILITIES
    • Receive merchandise;
    • Verify accuracy of incoming shipments;
    • Ensure stock rotation following FIFO concept;
    • Give good customer service.

    QUALIFICATIONS
    • Experience in a similar role;
    • Being comfortable in a fast-pace and team oriented environment;
    • Being versatile, autonomous, available, open to change and flexible;
    • Health and Safety oriented.
    Preferred Qualification:
    • Strong interest in our product and in coffee in particular

    Application Medium:

    Apply via Email

From the Blog

A Stress-Free Black Friday Shopping Guide

Holiday Gifts

A Curated Holiday Gift Guide That’s Sure to Please