Full Time

Lead, Service

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Closing Date

June 29, 2018


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Job Purpose

  • The Service Lead oversees and ensures service, checkout, fitting room, training, sales floor, cash handling and email capture are met in accordance with company-defined practices and processes


  • Actively participates in store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service and operation execution
  • Educates and provides feedback to Associates on driving sales through service standards, product knowledge, store presentation and replenishment
  • Leads overall store earning by driving top line sales while managing controllable contribution
  • Drives results through creating short-term plans and long-term strategies, processes and events that ensure a positive instore experience for both our store team and customers
  • Manages and measures progress and results against targets
  • Ensures service, merchandising and operational standards are met through company-defined practices and processes

Knowledge, Skills and Qualifications

  • Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred
  • Must have at least 1 year of retail experience. Prior supervisory or management experience preferred
  • Must be skilled in coaching and training, sales generation, strategic planning and customer service
  • Must have excellent communication, organizational and time management skills
  • Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals and lift and carry up to 50 lbs
  • Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month

Interested candidates are asked to email their resume.

Forever 21 features new and exciting store environments, a constant flow of fun and creative clothing designs and the accessories to make your look come together at the right price.

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