FAQS

Welcome to our frequently asked questions.

If you require more assistance, please contact our Guest Services by phone or text at 416-296-0296.

Please note, Guest Services is open during regular shopping centre hours from
Monday – Friday 10am – 9pm | Saturday 9:30am – 9pm | Sunday 11am – 7pm

The STC Gift Card can be purchased at Guest Services during regular shopping centre hours in any dollar amount between $10 – $1000. There are no service fees, no monthly maintenance fees and no hidden deductions. Please note, the STC Gift Card cannot be used to make online purchases.

For more information on our gift card, please contact Guest Services at 416-296-0296 or see here.

For a full list of participating retailers, please see here.

For more information on our gift card, please contact Guest Services at 416-296-0296 or see here

Scooters and wheelchairs are available at Guest Services. This service is complimentary, however, customers will need to fill out a form and leave a piece of government issued I.D. (preferably a valid driver’s license). Please note, a valid credit card is also required for scooter use. To make a reservation, please contact our Guest Services team at 416-296-0296.

Our standard, single seated Velochi Strollers are available for rent at 3 locations in STC: on the upper level at Entrance 1 (near Cineplex) and Walmart (near Jugo Juice). And lower level by Entrance 6 (near Hudson’s Bay). All strollers are equipped with a tablet and rental fee is $8 with a $0.50 return.

We are always thinking of ways to provide a better guest experience for our shoppers and this includes offering phone chargers. Portable phone chargers are available at Guest Services. This service is complimentary, however, customers will need to fill out a form and leave a piece of government issued I.D. (preferably a valid driver’s license).

Please note, certain tables in our lower level TASTE MRKT have outlets for customer use, provided you have your own cable and plug.

For more information, please contact Guest Services at 416-296-0296.

Yes! You can connect to our WiFi by selecting STC_Free_WiFi and signing in with your email address or connecting through Facebook.

Store locations can be found on our website by selecting ‘Centre Map’ under ‘Centre Information’ and searching the store name or see here. Please be mindful of spelling. 

Store hours can be found on each individual store page.

To search a specific store, select the magnifying glass at the top of our website and type in the store name. Please be mindful of spelling.

For regular shopping centre hours please see here.

We are pleased to offer over 20 quick-service food brands. You can find a full list of our TASTE MRKT vendors on our website here.

Service Canada is located outside STC just past the TTC near the Scarborough Civic Centre. The closest entrance is Entrance 4 on the upper level near the Gap and Gateway Newstands.

All public transit stations are located just outside STC by Entrance 4 on the upper level near the Gap and Gateway Newstand.

If you are exiting through Entrance 4, the Scarborough Centre TTC station and bus terminals are across from each other.

Our Management Office is located on the upper level beside Michael Kors. Office hours are Monday – Friday from 9am – 5pm. The Reception desk can be reached by phone at 416-296-5490.

Our Security Office is located on the lower level beside Entrance 6 (near Hudson’s Bay). You may also reach them by phone at 416-296-4777.

The parking gates open about a half hour before regular shopping centre hours. There is a 5 hour maximum for parking and no overnight parking is permitted.

For more information on parking, please contact our Security at 416-296-4777.

Yes! Our Lost & Found department is handled by our Security. You may visit their office on the lower level beside Entrance 6 (near Hudson’s Bay) or contact them at 416-296-4777 to inquire if your item has been found.

Unfortunately, no animals are permitted in STC unless they are service animals. Proper paperwork may be requested by Security.

For more information, please contact our Security at 416-296-4777.

Nursing rooms are located in the upper level TASTE MRKT (beside the family washroom) and in the lower level TASTE MRKT (inside the women’s washroom).

Passport photos can be taken at both Gateway Newstands (on the upper level by Entrance 4 near the Gap, and lower level by Walmart), and inside Shoppers Drug Mart on the lower level by Urban Behavior.

For employment opportunities at STC, please see here.

Foreign money transactions can be facilitated at Continental Currency Exchange located on the upper level near Entrance 4 (beside Gateway Newstand).

STC offers a number of banks and financial services including Scotiabank, TD Bank, CIBC, Alterna Savings and Continental Currency Exchange. For more details on their hours and locations, please see here.

For a full list of our special hours and closures, please see here.

Yes, STC does work with social media influencers. To inquire about current opportunities, please contact our Social Media Specialist, Hayley Laidlaw, at HLaidlaw@oxfordproperties.com.