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FAQS

Welcome to our frequently asked questions.

If you require more assistance, please contact our Guest Services by phone or text at 416-296-0296.

Please note Scarborough Town Centre is open Mon – Sun 11am – 7pm

To view our Holiday Hours, please click here

For more information on COVID-19, click here

As we continue to follow the guidance of the Ontario Government, only essential stores in the mall are open. A list of essential stores and those offering curbside or storefront pick up or virtual appointments can be found here: https://scarboroughtowncentre.com/open-stores-and-services-2/

The following retailers are participating in curbside and/or centralized indoor pickup: https://scarboroughtowncentre.com/shop-stc-from-home/

Our restaurants and food court tenants remain open for take-out and delivery. See here for full listing: https://scarboroughtowncentre.com/dining-guide/takeout-at-stc/

 

During this time, stores deemed essential will remain open and operational to ensure our community has access to essential services. For more information, please visit: https://scarboroughtowncentre.com/covid-19-information/

The following stores are offering curbside and/or centralized pickup for orders that have been pre-purchase: https://scarboroughtowncentre.com/shop-stc-from-home/

 

Centralized pickup is located on the upper level near the Samsung kiosk. Closest open entrances are Entrances 1 &4 and you can park at Entrance 1. Centralized Pickup allows orders that have been purchased online or via phone at participating retailers, to be collected at this designated area.

For list of participating retailers, please see here: https://scarboroughtowncentre.com/centralized-pickup/

We are following the guidance of government officials and health authorities and will update our website with information as soon as it becomes available. Check for ongoing updates: https://scarboroughtowncentre.com/covid-19-information/

Controlled access will be provided through Entrances 1 & 4 giving you access to essential stores and services currently open at STC.

STC is accessible by transit through Entrance #4. For updated information on transit news and services, please visit: http://www.ttc.ca/

During this time, restaurants are open for takeout and delivery only. For an updated list, please visit: https://scarboroughtowncentre.com/dining-guide/takeout-at-stc/

Restaurants and some TASTE MRKT and Specialty Foods remain open for takeout and delivery only. For an updated list please visit: https://scarboroughtowncentre.com/dining-guide/taste-mrkt-at-stc/

Parking is available at Entrance 1, and curbside pickup for pre- purchased items is available at Entrance 1 & 6. Please park at Entrance 1 for centralized pickup which is located near the Samsung kiosk on the upper level.

View parking map here: https://scarboroughtowncentre.com/parking/

You can purchase STC eGift Cards that can be personalized with photos or video messages on-line! Click here for more details: https://egift.oxfordgiftcardplus.ca/gifter/digital?fp=stc&lang=en-CA

At this time, Oxford gift cards cannot be used for online purchases.

*Please note our Guest Services desk is currently closed*

Please contact the retailer from which you purchased the item. A list of our current retailers can be found here: https://scarboroughtowncentre.com/stores/

For the safety of everyone, no mall-walking is permitted at this time. Access to the shopping centre is only for essential services.

For more information on our gift card, please see here

Store locations can be found on our website by selecting ‘Centre Map’ under ‘Centre Information’ and searching the store name or see here. Please be mindful of spelling. 

Store hours can be found on each individual store page.

To search a specific store, select the magnifying glass at the top of our website and type in the store name. Please be mindful of spelling.

For regular shopping centre hours please see here.

We are pleased to offer over 20 quick-service food brands. You can find a full list of our TASTE MRKT vendors on our website here.

Service Canada is located outside STC just past the TTC near the Scarborough Civic Centre. The closest entrance is Entrance 4 on the upper level near the Gap and Gateway Newstands.

All public transit stations are located just outside STC by Entrance 4 on the upper level near the Gap and Gateway Newstand.

If you are exiting through Entrance 4, the Scarborough Centre TTC station and bus terminals are across from each other.

For more information on directions and transit, click here.

Our Management Office is located on the upper level beside Michael Kors. Office hours are Monday – Friday from 9am – 5pm. The Reception desk can be reached by phone at 416-296-5490.

Our Security Office is located on the lower level beside Entrance 6 (near Hudson’s Bay). You may also reach them by phone at 416-296-4777.

For more information on STC Security, click here.

The parking gates open about a half hour before regular shopping centre hours. There is a 5 hour maximum for parking and no overnight parking is permitted.

For more information on parking, please contact our Security at 416-296-4777.

Yes! Our Lost & Found department is handled by our Security. You may visit their office on the lower level beside Entrance 6 (near Hudson’s Bay) or contact them at 416-296-4777 to inquire if your item has been found.

For more information on STC Security, click here.

Unfortunately, no animals are permitted in STC unless they are service animals. Proper paperwork may be requested by Security.

For more information, please contact our Security at 416-296-4777.

For more information on STC Security, click here.

Nursing rooms are located in the upper level TASTE MRKT (beside the family washroom) and in the lower level TASTE MRKT (inside the women’s washroom).

*Please note the lower level TASTE MRKT nursing rooms are temporarily closed

STC offers a number of banks and financial services including Scotiabank, TD Bank, CIBC, Alterna Savings and Continental Currency Exchange. For more details on their hours and locations, please see here.